Frequently Asked Questions
Everything you need to know about our industrial lifting solutions.
What is the standard lead time for shipping heavy machinery?
Standard in-stock items typically ship within 3-5 business days. For specialized or oversized equipment, shipping timelines may vary between 2-4 weeks depending on the manufacturer and destination.
Do all products come with a Certificate of Conformity?
Yes, all our lifting equipment is supplied with the necessary LOLER certification and manufacturer test certificates to ensure compliance with international safety standards.
What is your return policy for industrial equipment?
We offer a 30-day return policy for unused items in their original packaging. Please note that custom-built solutions, such as bespoke gantries or cut-to-length wire ropes, are non-refundable.
Do you offer bulk discounts for large construction projects?
Absolutely. We provide tiered pricing for high-volume orders. Please contact our sales team directly with your project specifications to receive a formal wholesale quotation.
Which payment methods do you accept?
We accept all major credit cards, PayPal, and bank wire transfers. For registered corporate clients, we also offer the option to apply for a 30-day net credit account.
How do I know which hoist capacity is right for my application?
We recommend choosing a hoist with a Safe Working Load (SWL) that exceeds your heaviest anticipated lift. If you are unsure, our technical engineers are available for phone consultations to help calculate your requirements.